At Margaret Clips, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help with easy return and refund options.
Eligibility for Returns
You may request a return within 7 days from the date your order was delivered. To be eligible for a return, the item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by proof of purchase (order confirmation or invoice)
Items that are damaged due to misuse or improper handling are not eligible for return.
How to Request a Return
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Include your order number, the item(s) you wish to return, and the reason for return. Once your return is approved, we will provide instructions for returning the product.
Return Window
Returned items must be shipped back to us within 5 days of receiving return approval. We recommend using a trackable shipping method to avoid delays or lost items.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of contact (confirmation by email), within 7 business days of receipt.
Non-Returnable Items
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Personalized or customized products
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Items marked as “Final Sale”
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Opened or used items (unless defective)
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
Late or Missing Refunds
If you haven’t received a refund after 7 business days of confirmation, please check with your email inbox (and spam folder). If you still have not received your refund notification, contact us at [email protected].